I came home so excited to see the new floor and opened the door. For about fifteen minutes I walked around almost speechless (a rare occurrence for me).
All I could was three words -repeatedly - "Holy *&^%" and "WOW !!".
Then I'd walk a little further and say it again. As soon as I could talk normally again I tried to phone to tell you how I felt but you were already closed.
I can't tell you how happy I am with the flooring and the service from the beginning to end. I don't have a "trained eye" for flooring but it seems to me that your two man crew did an amazing job.
For the short time I was with them yesterday, I was impressed with their caring, dedication, skill, professionalism and humor.
I didn't feel at all like my home was being invaded by strangers and that's amazing.
I was quite stressed when they couldn't get started yesterday because of water - and I know for sure that they both went flat out today to get this much done, because they could see that.
Paul - from the very beginning when you measured the house - to our several visits to make choices - to the second measuring - because we changed our mind again - to Jodie's "eye", knowledge and sales skills - we felt we were in good hands from the beginning.
As you know I got competitive quotes and yours was the best - not by enough that you should get nervous, but enough.
I've been a buyer for 35 years and dealt with literally thousands of different kinds of suppliers and heard all kinds of stories and spiels - some of which were true and some weren't. You are now included in my top six and it's a tough list to get on.
This is the second home that you have installed flooring in for us in the last year - if you need a reference -have them call me.
Please make sure that your crew is forwarded this email with my sincere thanks.
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